ALTF4's Return Policy

Welcome, Main Character! At ALTF4, your satisfaction is our quest. Our return policy is crafted to ensure you receive only the best from our arsenal. Here’s how we address various scenarios:

 

Damaged Gear (Low HP Items): Received a damaged item? Fear not! Notify our customer support within 14 days of receipt. Share the distressing details and photos of the damage. Choose your remedy:

Replacement Spell: We conjure a replacement at no extra charge, covering all return shipping fees.

Refund Elixir: Prefer a refund? We return your gold to the original payment method and include a discount on your next purchase as an apology.

 

Incorrect Equipment (Misfit Items): If the item doesn’t match your quest needs, inform us via Facebook, Instagram, Twitter, or Shopee/Lazada. Your options:

Correct Item Conjuration: Our potion masters will craft the correct item, covering all shipping costs for the exchange.

Keep & Discount: Opt to keep the misfit item and receive discount tokens for your next ALTF4 adventure.

 

Delivery Lag (Quest Delay): A delay in your arsenal’s arrival can jeopardize your quest. Report any shipping delays promptly. We’ll either:

Expedite Reshipping: Send your order anew with swift shipping, at no additional cost.

Offer Refund/Store Credit: Provide a refund or store credit if preferred.

 

Order Cancellation (Change of Quest): To cancel an order before its dispatch, contact us immediately. We strive to accommodate such requests. If shipped, the return follows our standard policy, minus shipping charges.

 

Potion Quality (Not S-tier): Displeased with a potion’s effect? We offer a one-time flavor exchange. Contact us within 30 days of purchase for arrangements. Note: Opened or partially consumed potions are ineligible for exchange.

 

Product Trade (Item Swap): For exchanges of unopened, unused products within 30 days of purchase, reach out to us. Conditions apply.

 

Your Chronicle (Feedback & Suggestions): Your journey with us matters. For any advice, inquiries, or feedback, our lines are open. Help us enhance our quest gear and services.

 

Your Adventure Awaits: With ALTF4, you’re always equipped for victory. Thank you for allowing us to accompany you, Player 1. Your epic journey is our priority.